I did not receive my Free Spins or bonus.

To get started, please follow these steps:

1. Access your account and navigate to the "My Account" section to view all available bonuses and promotions.
2. Click on "Bonuses" to see a complete list of ongoing promotions linked to your account.

If you've received an email or SMS about a bonus or Free Spins but don't see them in the slot, please try the following steps in order:

1. Log out and log back into your account several times, then reopen the slot.
2. Clear your browser's cache and cookies, close the browser, and then reopen both the browser and the slot.
3. Try logging in with a different browser or device (such as a laptop, tablet, or phone) and access the slot.
4. Use incognito mode and open the slot again.

If you need further assistance, feel free to reach out!